![]() ![]() ![]() Try the device on a different computer.Upgrade the firmware for your device if available.A Bluetooth adapter window ( Figure 2) will open. Right-click the Bluetooth Adapter and select Properties ( Figure 1 ). Windows only - check USB port power settings. Open Device Manager : How to Access Device Manager.If using a different USB port works, try updating the motherboard USB chipset driver. However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing. If your receiver is non-Unifying, it cannot be unpaired.If you have a Unifying receiver, identified by this logo, see Unpair a mouse or keyboard from the Unifying receiver for instructions.Unpair/repair or disconnect/reconnect hardware:.Move the keyboard closer to the USB receiver.Keep other electrical wireless devices away from the USB receiver to avoid interferences.Check the batteries or make sure your device is charged.If your keyboard is not working or frequently loses connection try the following steps: Radio frequency (RF) interference from other sources, such as wireless speakers, cell phone, and so on.Using your wireless keyboard on metal surfaces.NOTE: Your receiver must be plugged directly into your computer. Plugging the receiver into a USB hub or other unsupported device such as a.This can be due to several reasons, such as: Remove and reinstall all dependancies as administratorįinally I have no idea what to do with this.When your device isn't working, the problem is likely a connection or power issue.Turning off 'Power saving for bluetooth device' (you should run devmgmt.msc as administrator, after HID devices -> Power managment).Remove the mouse and dependancies (drivers) using devmanager and re-install after.To remove the device from system and reinstal it (Using Windows ->Settings-> Bluetooth and mouse -> Remove device).Things I used to resolve this issue (hope it helps someone): Now I'm on build 20H2, updated Logitech driver - nothing changes On your mouse, press the Connect button the device should appear as an available Bluetooth device on your screen. To do this on a Windows 10 PC, go to Settings > Devices > Add Bluetooth. It turns out that if you turn off bluetooth before swiching off your computer it keeps off you from sudden disconnecting for a couple of days.a week maybe (sounds weird.but.) If your Logitech wireless mouse supports Bluetooth, you can connect it via Bluetooth instead of a receiver. If you want to connect it again you should restart comp or remove the device from Windows. The problem is MX Master 2S disconects after comp goes to sleep and doesn't reconnect after. I faced the similar issue right after Win has been updated to build 2004 on my Acer Aspire V Nitro. Request you to kindly participate and provide your valuable feedback. Once the ticket is closed, you will receive a survey with regards to the support provided. The connection between the mouse or keyboard and the receiver can be lost for several reasons, such as: Low battery levels. If there is no reply, your ticket will be eventually closed and set to 'solved'. If your mouse or keyboard is not responding to the connect button, the problem is likely a lost connection. For your reference, the ticket number is 1947798. I will do my best to assist you further with this. If you need further clarification, please feel free to reply to the same email. Now after performing troubleshooting steps, it seems to be a hardware/ mechanical failure, I kindly request you to take the product along with the purchase invoice and visit the point of purchase with complete product only if the product is under warranty, they will help you further. If the product is purchased online from any third party online store, you have to contact them for warranty claims or returns. To file a warranty claim in your region, you have to visit the place of purchase. I recommend you to update the firmware for MX Master 2S by using the below link to get this issue resolved As the issue still persists, we will have this sorted out. I really appreciate your effort in trying the troubleshooting steps. I understand your situation and this is not the experience that we want you to have with our products. I see that you are facing issues with MX Master 2S receiver which is not working as expected. We regret to inform you that the delay was due to the system migration. Our sincere apologies for the delayed response. and I am taking ownership of your ticket. Thank you for contacting Logitech Customer Care. ![]()
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